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Customers can view all quotes and invoices and make payments through our online portal.
This feature provides several benefits: it reduces the cost of servicing by eliminating paper and manual processes, enhances the customer experience by providing convenience and transparency, and reduces customers' effort to manage their finances.
Asset registry is a feature that allows customers to access all the items they have previously purchased.
It also helps them manage their licenses and ensure compliance with your terms and conditions.
Asset registry can save customers time and improve their experience with your products and services.
Suppliers shipping is a service that allows you to ship directly from your suppliers to your customers.
This has several benefits for your business, such as:
- Improving customer experience by delivering faster and more reliably. - Increasing revenue by reducing inventory costs and expanding your product range.
Reducing stress by simplifying your logistics and avoiding out-of-stock situations.
When a quote approval workflow is complete, an automatic PO can be generated and sent to the customer or the fulfilment location.
Benefits:
- Reduced cost of sale: You can save time and money by automating the PO creation and delivery process.
- Reduced effort: You can eliminate manual errors and streamline your workflow by using a single system for quotes and POs.
- Customer experience: You can improve customer satisfaction and loyalty by offering flexible and convenient options for order fulfilment.
SSO functionality enables users to access multiple applications with one login credential, utilising the company's identity management system.
This provides benefits such as:
- Management: SSO simplifies the administration and monitoring of user accounts and permissions, ensuring compliance with security policies and regulations.
- Cost: SSO reduces the need for password resets and helpdesk support, saving time and money for both users and IT staff.
- Customer experience: SSO improves user satisfaction and loyalty by offering a seamless and convenient login process across different platforms and devices.
PIM Automation is a powerful tool that helps you create and manage product information for your online store. With PIM Automation, you can easily import vendor data, technical specifications, videos, PDFs and more into your product catalogue.
This enhances your customer experience by providing them with accurate and comprehensive product details. It also helps you increase your revenue and win rate by enabling you to showcase your products in the best possible way.
Automating the tedious and error-prone product information management process saves you time and effort.
Approval workflow is a process that allows managers to delegate the authority to approve orders based on the business unit and the amount of the order.
This process has several benefits, such as:
- Improving customer experience by reducing the waiting time for order confirmation.
- Enhancing management compliance by ensuring that the appropriate level approves orders of authority.
- Lowering the cost of servicing by streamlining the approval process and reducing errors.
Tender fulfilment is the process of ensuring that orders are placed and executed according to the specifications and requirements of the customers. It involves minimising the manual activities that may cause errors, delays or inefficiencies in the order fulfilment cycle.
Some of the benefits of tender fulfilment are:
- Reduced cost of sale: By automating the order placement and compliance processes, delicate fulfilment can lower the operational expenses and overheads associated with sales activities.
- Reduced cost of servicing: Tender fulfilment can also reduce the cost by ensuring that orders are delivered on time, in full and with quality. This can enhance customer satisfaction and loyalty and reduce the need for returns, refunds or replacements.
- Customer experience: Tender fulfilment can improve the customer experience by providing a seamless and convenient way of ordering and receiving goods or services. It can also increase the transparency and visibility of the order status and delivery information, building customer trust and confidence.
The global standard for ICT product taxonomy with ERP account allocation mapping means that ICT products are classified according to the UNSPSC codes and mapped to the corresponding ERP accounts.
This enables a consistent and accurate way of tracking and reporting ICT expenditures across different systems and organisations.
- Management: It can help managers to monitor and control ICT spending, budgeting and forecasting, as well as identify opportunities for cost savings, consolidation and rationalisation.
- Compliance: It can help organisations to comply with regulatory requirements, standards and best practices related to ICT procurement and reporting.It can help customers find and compare ICT products more efficiently and accurately and access more information and options in the ICT market.
- Reduce effort: It can help reduce the manual work and errors involved in classifying and allocating ICT products and streamline communication and coordination among different parties in the ICT supply chain.
A customer-compliant product catalogue can help you increase your revenue by attracting more customers, satisfying their needs, and encouraging them to buy more from you.
with It can also help you build trust and loyalty with your customers by providing them a positive and personalised experience.
Automated participant onboarding familiarises participants with the platform operations and lowers the sale cost by enabling customers to self-service or your team to produce a quote accurately and quickly.
