Privacy Policy

1. Introduction

We respect your privacy and take it very seriously. We are Channel Center (Pty) Ltd (Registration number K2017165430) and this is our plan of action for the protection of your personal information. It describes how we collect, use, disclose, and store your personal information.

2. Agreement

This policy applies to you when you visit our website, use our application, or order our services as a customer.

3. Personal Information

3.1. Scope. Your personal information includes information we collect automatically when you visit our website, use our application, accept on registration or submission, get through an order, or you provide voluntarily, but excludes anonymous, de-identified, statistical, and public information.

3.2. Your obligations. You may only send us your own personal information or someone else’s personal information if you have their permission to do so.

4. Orders

4.1. Acceptance. You may not order any of our services if you do not accept this policy or any changes to it.

4.2. Changes. We may change this policy at any time and will notify you of the changes on our website, through our application, or by email. The changed policy applies to you if you continue using our website, our application, or our services following the notification.

5. Services

5.1. Automatically. We collect your Internet usage information automatically when you visit our website, including your IP address, browser details, and usage information, which we may use to display our website correctly, track your activities on it, or for other necessary purposes.

5.2. On registration or submission. We may ask you to provide us with certain identifying information when you register on or otherwise submit information through our website or application for the first time.

5.3. Through an order. We ask you to provide us certain services information when you order our services.

5.4. Voluntarily. We may ask you to provide us certain optional information on a voluntary basis.

5.5. Consent to collection. We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.

5.6. Purpose for collection. We may process your information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information.

6. Use

6.1. Processing. We may process your personal information to fulfil our obligations to you.

6.2. Cookies. We may place small text files on your device when you visit our website that allow us to provide you with a personalised experience by associating your personal information with your device. They let us remember your preferences, allow third parties to provide services to you, and otherwise serve useful purposes for you. Your internet browser generally accepts them automatically, but you can often change this setting or delete them manually. However, we won’t be able to provide you with access to certain aspects of our website where cookies are necessary if you do so. We have no access to or control over any cookies that our business partners use on our website and they have their own privacy polices that govern them.

6.3. Messages. We may use your identifying information to send you administrative and update messages about the website. We may also sometimes send you promotional messages, but [you may choose to opt-out of them | we will first send you one message asking you to opt-in and will not continue to send you promotional messages unless you have done so].

6.4. Targeted content. We may use your personal information to provide you with targeted content on our website in a completely automated process.

7. Disclosure

7.1. Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you, including with:

  • other companies or divisions within our group;
  • our contractors who help provide part of our services; or
  • third parties as required by applicable law.

7.2. Honour this policy. We will require anyone that we share your personal information with to honour this policy whenever possible in terms of applicable law.

7.3. Mandatory disclosure. We may disclose personal information to third parties if required for legal reasons, such as to regulators as required by law or governmental audit, law enforcement as required by a subpoena or court order, or third parties as required by applicable law.

7.4. Marketing purposes. We may disclose aggregate statistical information that we have derived from your and other people’s personal information to our advertisers or business partners.

7.5. Personnel. We may need to disclose personal information to our personnel to do their jobs, but will not do so unnecessarily.

7.6. Change of ownership. We may assign our rights to the personal information we process to our new owners if our ownership changes for any reason.

8. Storage

8.1. Definition. Confidential information is any information that the parties share with one another in terms of this agreement with the intention that the other party should keep it secret, such as personal information, business records, or customer details.

8.2. Responsibilities. Each party will keep any confidential information it receives from the other party under the agreement confidential and the receiving party will:

  • protect the other party’s interests
  • only use it to comply with their responsibilities under the agreement
  • only give it to their employees or agents that need it (and only as much as they need)
  • use reasonable security procedures to make sure their employees or agents keep it confidential
  • get promises of confidentiality from those employees or agents who need access to the information
  • not reveal the information to anyone else
  • not use it for any purpose other than under this agreement

8.3. End of agreement. The parties will give back to the other all confidential information of the other that they have at the end of the agreement, unless:

  • the other party agrees that they may destroy or retain it instead
  • it is lawfully in the public domain
  • someone else (a third party) who is allowed to reveal it gives it to them
  • someone gives it to them to comply with a court order or other legal duty

8.4. Indemnity. Each party indemnifies the other against any loss or damage that the other may suffer because of a breach of this clause by a party or its employees or agents.

8.5. Survival. This clause about confidential information is separate from the rest of this agreement and remains valid for five years after the end of this agreement.

19. General

9.1. Updating or removing. You may update or remove your personal information through our website or application or by contacting us.

9.2. Limitation. We are not responsible for anyone else’s privacy policies or practices.

9.3. Enquiries. Please contact us if you have any questions about this privacy policy or how we handle your personal information.

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