The ChannelCenter platform enables complete automated order management and fulfilment. Starting the process, the end-customer requests a product or service from the reseller. The reseller then quotes the end-customer.
Once the end-customer has accepted the quote, the quote is automatically changed into an invoice, which is then sent to the end-customer for payment. Payment is completed, and the product or service details are sent to the end-customer in the form of physical product delivery details, product download location and key, or cloud service access. In the background, and unbeknown to the end-customer, the order has travelled from the reseller to the distributor, and into the vendor’s API to fulfil the order and return.