The ChannelCenter platform enables complete automated order management and fulfilment. Starting the process, the end-customer requests a product or service from the reseller. The reseller then quotes the end-customer.

Once the end-customer has accepted the quote, the quote is automatically changed into an invoice, which is then sent to the end-customer for payment. Payment is completed, and the product or service details are sent to the end-customer in the form of physical product delivery details, product download location and key, or cloud service access. In the background, and unbeknown to the end-customer, the order has travelled from the reseller to the distributor, and into the vendor’s API to fulfil the order and return.

Always-On

The entire order management and fulfilment procedure is managed digitally and in real-time, meaning information, payment and product flows are instantaneous and always on. Efficiency and accuracy throughout the distribution process is improved, passing on cost and time savings to all channel intermediaries.

Configurable

The cloud-based platform-as-a-service (PaaS) nature of ChannelCenter results in a highly configurable platform which doesn’t necessitate development work by the customer, making for swift and efficient onboarding.

ESD, MSP & Cloud-Enabled

The platform caters for a broad scope of distributors and resellers with ESD, MSP and cloud enablement, and offers a great customer experience, with users being able to generate quotes and orders simply and quickly.

Estimations

Optimise core channel operations

  • Quote Management
  • Approval Workflows
  • Margin Management
Quote Management
Quote Management

Obtaining the best price on a product is crucial to channel businesses, and as such it makes sense to have as much functionality around this aspect of channel management as possible. With the ChannelCenter platform enabling users via features such as tiered quoting, purchase order management and quote versioning, keeping this vital area of operations under control is simplified.

Learn More
Approval Workflows
Approval Workflows

As transactions flow through the platform system, they need to be subject to authorisation at various stages. ChannelCenter’s approval workflows enable companies to setup and control these authorisation procedures, ensuring that budgets are adhered to and minimising delays and time spent on these proceedings.

Learn More
Margin Management
Margin Management

The ability to set and customise channel margin is an indispensable part of channel business operations. ChannelCenter enables companies to control their margin throughout the quoting process, as well as save time via features such as automated volume discounting.

Learn More
Financial

Benefit from accurate, secure and fully synchronised financial integration

Invoicing

Invoicing is one of the main operational pillars of any channel business, and it pays to be fully in control of this vital aspect. The speed, accuracy and visibility offered by ChannelCenter’s invoicing function provides platform customers with a digitally-enabled competitive advantage in this regard.

Learn More
Payments

Together with quoting and invoicing, payments comprise the backbone of the sales process and ChannelCenter’s platform makes the activity as seamless and as user-friendly as possible. Users can manage and adjust credit, whilst the platform also makes provision for EFT transactions in cases where full automation is not desirable or possible. In an attempt to broaden platform usage as much as possible, full integration with various popular payment gateways exists as well.

Learn More
ERP Integrations

A comprehensive and efficient ERP and financial system is vital to any business. By integrating into this system, the ChannelCenter platform ensures that accuracy is maintained, whilst eliminating added complexity via automated data syncing across various system metrics.

Learn More