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Identity Management

ChannelCenter adheres to industry security standards and has a common set of policies, practices and protocols in place to manage the identity and trust across customers and throughout its platform.

Enabling users to securely access data and integrate into the platform is one of the primary motives of ChannelCenter's security and identity management system. Adhering to its own internal security protocols, standards and procedures enables ChannelCenter to increase security and lower risk via multiple methods.


Single Sign On (SSO)

One of the technologies which ChannelCenter uses is Single Sign On (SSO) technology. This means that users can log in with a single ID and password to gain access to the connected system without using different usernames or passwords.

As such, ChannelCenter customers see the following benefits as a result of implementing SSO:

  • Mitigated risk (user passwords not stored or managed externally)
  • Reduced password fatigue from different user name and password combinations
  • Reduced time spent re-entering passwords for the same identity


    SSO shares centralized authentication servers that all other applications and systems use for authentication purposes, and combines this with techniques to ensure that users do not have to actively enter their credentials more than once.


Lightweight Directory Access Protocol (LDAP)

The Lightweight Directory Access Protocol (LDAP) is an open, vendor-neutral, industry standard application protocol for accessing and maintaining distributed directory information services over an Internet Protocol (IP) network.

LDAP originated at the University of Michigan and has been endorsed by many companies. Microsoft for example, includes it as part of what it calls Active Directory in a number of products including Outlook Express, whilst Cisco also supports it in its networking products.

In the interests of effectiveness and efficiency, ChannelCenter supports the usage of LDAP by external parties in integrating with its platform.